I feel that I am always knocking OCR on this forum but I simply do not believe that, at least as far as History is concerned, their level of support compares with the other two main exam boards. I recently tried to find out some pretty important information from them. I phoned up but couldn't get past the switchboard. The 'Customer Services' person to whom I spoke was perfectly pleasant but didn't have a clue what I was talking about. I ended up e-mailing my request and received a reply a week later. The information supplied was exactly what I wanted and the lady who responded apologised for the delay due to standardising meetings etc. Fair enough, but if I were trying to get the same info from, say AQA I would, in my experience, have been put straight through to someone in their History and Archaeology Section who would either have answered my query there and then or rung me straight back. It seems to me that OCR really do have to get their act together on things like this if they are not to drive lots of disgruntled customers into the arms of their competitors.
Edited by Mark H., 29 June 2009 - 06:29 AM.
In memory of my boyhood hero Jim Clark (1936-1968): 'Chevalier Sans Peur et Sans Reproche'.