Support

Find answers to the most commonly asked questions or get in touch with our support team.

This is usually caused by your web browser caching the page before you logged in.

When you visit the page again, instead of showing you the correct logged in page, your browse shows you the saved version instead.

In most cases this can be solved by clicking the refresh button in your web browser.

If you have tried to refresh the browser and you are still seeing the logged out page view, then it means you need to force your browser cache to reload. Full instructions on how to do that for your computer can be found at the below link:

http://refreshyourcache.com/en/home/

We recently launched our brand new website and with this, we no longer have free plans. Those who would like to ‘try before they buy’ or utilise our legacy-free material can do so by following the online prompts of how to download.

You should be able to clearly see the option to ‘Download a free sample’ which allows you to freely download samples before making a decision on our paid membership.

If you’re already logged in to School History, you can reset your password by visiting your account page.

If you’ve forgotten your password and can’t log in to School History, you can use the password reset form to reset it.

Please Note: Free Basic accounts no longer exist on School History. To download free sample materials you can follow the onscreen prompts.

All of our resources are provided for download in PDF or PPT format and most modern computers should be able to open and print them from the File menu.

If you can’t open the PDF worksheets on your computer, you might need to install the free Adobe Reader software. You can also contact support if you have any trouble and we’ll help you to overcome any technical hiccups!

If you do not have Microsoft Powerpoint then you can utilise free tools available to open PPT presentations. Google Slides is one of many free tools.

Thank you so much for your upgrade. It’s really easy to add an additional 30 students or teachers to your Pro School plan.

When logged in to your account please hover over the My Account section and choose the option Manage Users. Once you have created a group you can add the email addresses of colleagues and they will be notified via email to choose a password. They will then have full access to the account.

Note: If colleagues leave your organisation you can merely delete their email address and access will be removed.

Our GCSE 9-1 resources all come with complimentary free samples which you can download before purchasing. You can browse by your respective examination board with the following links:

Samples can be found for each and every module of study. Please browse by module and download the free sample.

Each module for each examination board includes:

  • Scheme of Work/Lesson plan
  • A complete set of editable PowerPoint lessons
  • Accompanying worksheets and homework tasks
  • 3 assessments

You can also download complimentary samples of our brand new KS3 materials. These are broken down by each of the 7 key topics into handy study subjects.

We also offer Hybrid resources which cover a whole host of well studied historic events. You can find these by browsing the specific categories on the navigation system. For example: Medicine

Our Hybrid resources are great for teachers and homeschoolers alike as 5 activities cover students aged 11-14 (KS3) and 5 activities cover students aged 14-16 (GCSE). These are fantastic for UK and international educators alike.

Lastly, you can browse via age group utilising the Age Group option on the navigation:

Absolutely!

Did you know that over 60% of our traffic and users fall outside of the UK? We have members across Australia, the United States & China to name just a few.

International members tend to utilise our materials in a way to save them time within the classroom. Teaching Germany to 14-16-year-olds? Why not use our Germany, 1890-1945 module as part of our AQA resources? As a member, you get access to EVERY SINGLE RESOURCE meaning you can tweak and refine as you please.

Samples can be found for each and every module of study. Please browse by module and download the free sample.

Each module for each examination board includes:

  • Scheme of Work/Lesson plan
  • A complete set of editable PowerPoint lessons
  • Accompanying worksheets and homework tasks
  • 3 assessments

You can also download complimentary samples of our brand new KS3 materials. These are broken down by each of the 7 key topics into handy study subjects. KS3 are for students 11-14 and cover a whole range of subjects.

We also offer brand new Hybrid resources which cover a whole host of well studied historic events. You can find these by browsing the specific categories on the navigation system. For example Medicine

Our Hybrid resources are great for teachers and homeschoolers as 5 activities cover students aged 11-14 and 5 activities cover students aged 14-16. These are fantastic for UK and international educators alike.

Lastly, you can browse via age group utilising the Age Group option on the navigation:

This is usually because of issues with your school I.T. systems. Make sure you contact your I.T. department so that they allow you to print PDF files.

When purchasing or upgrading your School History account to a paid plan, you might experience an error message if your payment method fails.

This is usually because your bank blocked the payment from being processed.

If your payment did fail, the best option is to contact your bank and let them know that the payment you tried to make was approved and that they should whitelist it so that you can try to make the payment again. Once your bank removes that block, you should be free to purchase with no more problems.

Alternatively, if you have a PayPal account, you can choose the PayPal option at the checkout instead. Most banks are more familiar with PayPal payments, so the payment is less likely to get flagged by your bank.

Yes! Many schools in the UK and abroad prefer to submit a purchase order and make payment directly through a bank transfer instead of purchasing online.

To do that, simply fill out our Request an invoice form with the relevant details and submit it to our support team. Once we receive that, payment information will be sent over to you and your account will be upgraded as soon as we receive the payment.

If your account is set up to automatically renew, then you don’t need to do a thing! We’ll take care of the renewal when it’s due and email you to let you know.

If you didn’t choose to auto-renew, you can renew manually from your account page instead.

We only want you to stay with School History if you get true value from it. We’d be sad to see you go, but we have made cancelling your subscription very easy.

If you go to your account page, you’ll see the “Disable automatic renewal” button. To cancel, you just need to click that button and your membership will expire at the end of the payment period.

All emails include a clear Unsubscribe button within the footer. If you would like to unsubscribe from emails then please click the handy link before contacting support.

We never want to see members leave us however we appreciate that people change careers, move roles or no longer find value in our offering. If you would like your account and all data removed then please contact our support team and we will action this instantly.

Please Note: We no longer hold any data of FREE accounts. If you would like your email removing from our ‘new releases’ emails then please click the Unsubscribe button within the footer of all emails.

It’s impossible for us to monitor all payments and know which payment is assigned to which account. If your finance department has made payment via bank transfer then please contact us with a clear reference, date of payment and organisation who made the payment. With this information, we will be able to upgrade your account without delay.

Note: It’s worth noting that payments sometimes come from Councils, Districts or Academies. If you can let us know exactly the name who is making the payment we can upgrade without delay.

As of May 2020, it was announced by the UK government that all Digital subscriptions are no longer VATable. As a small, family-run business we believe in fair pricing and as a result, we reduced our subscription cost by the 20% VAT rate. There is, therefore, no VAT chargeable on our payment.

Please inform your Finance department that Digital subscriptions are free of VAT.

Sometimes there can be a difficulty with downloading our resources. This is usually the case when your computer is part of larger school network and the filename/path becomes too long. Where this is the case, you can change your download path to Desktop before moving it to your server. If this does not help, you can rename the file in your browser to something shorter. If you’re still having trouble, please contact us and we can send you resources directly.

At School History, we’re continually at work adding new resources and value to our offering. If you’re unable to find resources under your specific examination board, there’s still a wealth of material at your disposal. In almost all cases, where a topic doesn’t appear on one examination board’s page, we’ll have resources elsewhere on the site. Similarly, the level of quality of our updated GCSE history resources is such that they can be easily adapted for used for KS3 and A-level lessons.

You can search by category on the homepage by browsing the black dropdown menu at the top of the page, by clicking resources, or visiting our GCSE collection of resources. Alternatively, access our mapping document and follow the keyword search instructions to point you in the right direction.

Absolutely! Our GCSE & KS3 resources both come with examination booklets to test the knowledge of your students. You can download these on the respective landing pages. For example: CIE GCSE

These have been produced by an Experienced Teacher & Curriculum Developer Lianne Abram. These are fully sourced and aligned to the respective examination board. Our KS3 examination booklets include questions and answers for Year 7, 8 & 9.

We don’t currently offer a monthly payment plan and at this moment in time have no plans to do so long term. We are a small, family-run business so the processing costs and bandwidth of managing monthly payments are just too much.

We also believe in yearly pricing and our yearly cost of £60 is also incredibly competitive given the value of our resources. This works out at just £5 a month or the price of a coffee or two in most cities. For this, you receive access to thousands of historical resources across all age groups. These are constantly updated and improved adding even more value to your subscription.